At Clouds Media Inc. (“Clouds Media,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, www.cloudsmedia.ca, contact our team, request information about our services, or otherwise interact with our business.

Clouds Media provides digital marketing, search engine optimization (SEO), paid advertising, website development, analytics, and related consulting services.

We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy legislation, including Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Information you provide voluntarily

• Your full name and professional title.
• Your email address and telephone number.
• Your company name and website address.
• Information submitted through contact forms, consultation requests, or other inquiries.
• Information you provide during business communications or project discussions.

Information collected through website interactions

Where applicable, we may collect certain technical and browsing information, including:

• IP address and approximate geographic location.
• Browser type, operating system, and device information.
• Pages visited and interactions with our website.
• Referral sources and website navigation patterns.
• Cookie identifiers and other information collected through permitted tracking technologies.

We limit the collection of personal information to what is necessary for identified and legitimate business purposes.

2. How We Use Your Personal Information

Clouds Media may use personal information to:

• Respond to inquiries, consultation requests, and service-related questions.
• Provide information about our digital marketing services.
• Prepare proposals, quotations, and business recommendations.
• Establish and manage client relationships.
• Deliver contracted services and communicate about ongoing projects.
• Improve website functionality, accessibility, content, and user experience.
• Analyze website traffic and evaluate marketing performance, where permitted.
• Send newsletters, updates, or promotional communications when authorized by law.
• Maintain website security, detect misuse, and prevent fraudulent activity.
• Fulfill applicable legal, regulatory, and contractual obligations.

We will not use personal information for materially different purposes without providing appropriate notice and obtaining additional consent when legally required.

3. Consent and Your Choices

We obtain consent for the collection, use, and disclosure of personal information whenever required by applicable law.

Consent may be express or implied, depending on the circumstances and legal requirements. Where express consent is necessary, we provide a clear opportunity to make an informed choice.

For activities that are optional, such as receiving marketing communications or enabling certain tracking technologies, we seek the appropriate consent before proceeding.

You may withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services or respond to specific requests.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support its operation, understand visitor interactions, and, where enabled, measure marketing effectiveness.

These technologies may fall into the following categories:

Strictly Necessary Cookies

These cookies support essential website operations, security, and functionality.

Analytics Cookies

When enabled, these cookies help us understand how visitors interact with our website, including traffic sources, page visits, and navigation patterns.

Marketing and Advertising Cookies

When enabled, these technologies may help measure advertising performance, understand campaign interactions, or deliver more relevant advertising.

Preference Cookies

These technologies may remember user preferences, such as language settings or privacy choices.

Where required by applicable legislation, cookies and tracking technologies used for identification, location tracking, or profiling remain disabled until the visitor has been appropriately informed and has chosen to activate them.

Visitors can manage non-essential cookies through the consent controls provided on our website, where available, and through their browser settings.

Disabling certain cookies may affect website functionality.

5. Analytics and Third-Party Services

To support our website and business operations, we may use third-party service providers for activities such as:

• Website hosting and technical maintenance.
• Website analytics and performance measurement.
• Advertising campaign measurement.
• Customer relationship management and business communications.
• Email delivery and marketing automation.
• Website security and spam prevention.

If implemented on our website, these services may involve providers such as Google or Meta.

We disclose personal information to service providers only when reasonably necessary for legitimate and identified purposes, subject to applicable legal requirements and appropriate safeguards.

Third-party providers may process information according to their own privacy practices when acting as independent organizations.

6. Sharing and Disclosure of Personal Information

Clouds Media does not sell personal information.

We may disclose personal information in limited circumstances, including:

• To authorized employees or collaborators who require access to perform their responsibilities.
• To service providers supporting our operations under appropriate confidentiality and data protection arrangements.
• To professional advisers when necessary for legitimate business purposes.
• To public authorities when disclosure is required or permitted by applicable law.
• In connection with a legitimate business transaction, subject to applicable legal safeguards.

We take reasonable steps to ensure personal information is handled securely and used only for appropriate purposes.

7. Storage and International Transfers

Personal information may be stored or processed in Canada or, where necessary, in other jurisdictions through authorized service providers.

When personal information is communicated outside Québec, we assess the privacy implications and implement the safeguards required by applicable law, including privacy impact assessments and contractual protections where necessary.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed, including lawful requests from public authorities.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain legitimate business records, or comply with applicable legal and contractual obligations.

Retention periods may differ depending on the nature of the information, the services provided, and applicable requirements.

When personal information is no longer required, we securely delete or destroy it, or anonymize it where legally permitted and technically appropriate.

9. Information Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Depending on the circumstances, these safeguards may include access restrictions, secure communication methods, account protection measures, and controls governing service providers.

Although we take data security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where a privacy incident occurs, we assess the circumstances and comply with applicable notification, reporting, and recordkeeping obligations.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Withdraw consent for certain uses or disclosures.
• Request deletion of personal information when applicable legal conditions are met.
• Request additional information about how your personal information is used or disclosed.
• Request certain personal information in a structured, commonly used technological format, where the applicable portability requirements are met.
• Raise concerns or submit complaints about our privacy practices.

To exercise your rights, please contact us using the contact details provided below.

We may request reasonable information to verify your identity before processing a request.

We will review and respond to requests within the periods prescribed by applicable law.

11. Marketing Communications

Clouds Media may send newsletters, promotional messages, event invitations, or information about our services when permitted under Canada’s Anti-Spam Legislation (CASL).

Where consent is required, we obtain it before sending commercial electronic communications.

Marketing emails include appropriate sender identification and an unsubscribe mechanism.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe option provided or contacting us directly.

Requests to unsubscribe will be processed in accordance with applicable legal requirements.

12. Third-Party Websites and External Links

Our website may contain links to external websites, social media platforms, and third-party services.

These external platforms operate under their own privacy policies and practices.

Clouds Media is not responsible for the privacy practices of independently operated websites and encourages visitors to review the relevant policies before providing personal information.

13. Children’s Privacy

Our website and services are primarily intended for businesses and adults seeking professional digital marketing services.

We do not knowingly collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child without the authorization required by applicable law, we will take appropriate corrective action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technologies, service providers, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide appropriate notice of material changes and obtain additional consent when necessary.

We encourage visitors to review this policy periodically.

15. Contact Information

For questions, privacy requests, or complaints concerning the handling of personal information, please contact:

Clouds Media Inc.
Email: info@cloudsonline.net
Mailing Address: 2010 Winston Park Drive, Suite 200, Oakville Ontario L6H 5R7
Website: www.cloudsmedia.ca

We are committed to addressing privacy-related concerns responsibly and in accordance with applicable Canadian legislation.